What defines exceptional student experience?

(and when it is defined how is it implemented?)

We have seen exciting university campus development over the last ten years which has created some outstanding new facilities.

How do we now take these facilities and our exising estate even further to deliver an exceptional experience for both staff and students?

Think Forward is currently working with a number of institutes to explore what the future student experience could look like and how it can be delivered swiftly and in a cost effective way.

We are looking to answer the following questions:

  • How do we retain and better support students through their journey at university?
  • How do we ensure we equip them with the right skills to make them resouceful, resilient and work ready citizens?
  • How do we enable and empower staff?
  • What are the right spaces and services that will support this journey?
  • How do we attract interest in our university in an ever competitive market?

In a challenging climate, higher education institutions must step forward and think differently. With extensive experience in delivering holistic space solutions, Think Forward, align strategic vision, people, process and place to create a unique and effective student and staff experience.

As an independent consultancy to the higher education sector we offer the following services:


Strategy Mapping

Do you require an accelerator change plan? Working co-operatively with your leadership team we support you to develop an innovative and disruptive road map to change. We will help you define your journey, your objectives and your return on investment.


Objective Asset Review

How enabled are your people, spaces and processes and are they inline with your strategic vision? We will provide an objective and independent viewpoint of your current provision and where required support you in challenging the status quo.


Problem solving

Is there a particular area of your NSS results you are looking to improve upon? Let us complete a deep dive analysis and understand the root cause. We will provide an external view in and identify the most effective path to resolving any challenges.


Project Delivery

Are you investing in a programme of refurbishment or developing a new building but wanting to make this key investment count? We can ensure your brief is right and work with you at various stages of the project to ensure you are delivering a true return on investment.

“Universities must make themselves ever more relevant to students if they are to survive their competitors”

- Wendy Sammels, Director

Are you ready to start a different conversation and disrupt the status quo?

If so please get in touch, enquire@wethinkforward.co.uk